Privacy Policy


BuddyPT is one of the products offered by VCINCH Technologies Pvt Ltd. BuddyPT provide a software platform that enables health and fitness businesses to manage operations and offer health and fitness coaching, whether in person or online.

Planning workouts and diets, scheduling and sharing content, messaging (in-app, email, SMS, push), logging personal health information, payment services, and offering tools to help businesses communicate, receive analytics, and expand their enterprises are just a few of the services offered by BuddyPT.

We primarily serve as a processor on behalf of Trainers (as defined below), who are responsible for creating and maintaining their own privacy notices for their Clients (as defined below). Only in the limited cases when we are a controller may our Privacy Policy apply (as described below). Trainers and Clients are both covered by the Privacy Policy, but it’s vital to distinguish between the two since BuddyPT has different obligations regarding personal information depending on whether you’re a Trainer or a Client.Although we have made every effort to make clear when this Privacy Policy applies to you, if you still have any queries, please email us at


This privacy statement outlines our practises for gathering, using, maintaining, protecting, and disclosing your information, as well as (where applicable) the types of information we may collect from you or that you may provide when you visit the website (the “Website”) and/or use our mobile application (the “App”), as well as (c) your data protection rights and how to get in touch with us. The combined App and Website are referred to as the “Platform,” and the services made accessible through the Platform are referred to as the “Service.” If you have any queries, please acquaint yourself with our privacy procedures and get in touch.

We may gather information utilising the platform by means of text messages, emails, and other correspondences between you and the Service or us through desktop and mobile software. If our applications or advertising is displayed when you interact with them on third-party websites or services, and if the applications or advertising and in all these cases the privacy policy is subject provided it has a like to the same.

The privacy policy does not apply when the data is collected by us offline or through other methods, including websites or applications run by us or by third parties (including but not limited to our affiliates and subsidiaries), including those we operate. Information gathered by any third party, including but not restricted to our affiliates and subsidiaries, through any application or content (including advertising) that may link to, be accessible from, or be on the Platform; or Trainer-specific data that we process on behalf of Trainers while Trainers are providing Services.

Changes to Privacy Policy

There may be periodic changes to this privacy statement. Please review this Privacy Policy frequently for modifications. By using the Platform after we make changes to this Privacy Policy, you agree to those changes.

We will give you notice via a notice on the Service if we materially alter how we use your personal information or how you can exercise your rights. On the first page of this privacy statement, the date this privacy statement was last updated is noted. It is your responsibility to maintain an active, deliverable email address for us and to regularly review this Privacy Policy to see if there have been any updates.

Trainers, clients, and other Platform users may provide us with the following information on or through the Platform. If you contact us, we may keep a record of your correspondence (including email addresses). Information about the transactions you conduct on the Platform.

Personal Information We Collect from Any Users of Our Platform

Your Platform search engine queries. Information that you input on the Platform when filling out forms, such as those to sign up for our newsletter, react to surveys, participate in competitions or promotions, or to report a problem. We may obtain personal data about you from third parties, including other users and payment processors.

Additionally, you have the option to provide data that will be printed, displayed, or sent to other platform users or other parties (collectively, “User Contributions”). You post and send your User Contributions at your own risk. No security measure is flawless or impregnable, so please be aware of that. Furthermore, you may choose to share your User Contributions with other Platform users, but we have no control over their behaviour. As a result, we are unable to and can not promise that unauthorised parties won’t see or access your User Contributions.

Information We Collect Directly from Trainers

When Trainers use the Services, we need personal information about them in order to bill them for subscription fees and any other applicable payment service fees.

We are typically only serving as a processor with respect to any Trainers who access the Platform through the gym or studio where they are employed; the gym or studio owner will be the controller and ultimately accountable for how their staff’s personal information is utilized.

However, in order to protect our legal rights, we could be compelled to act as the controller for the following types of Trainer personal data processing. Basic information about yourself, such as your name, date of birth, gender, and email address. Identifying information about your company, such as its size and nature. Our payment provider collects and processes payment information.

Information We Collect Directly from Clients

To enable clients of Trainer to access the Services, BuddyPT gathers personal data about those clients. When we gather and process personal information about Clients, we typically do so only in the capacity of a processor; the Trainer, who is ultimately in charge of how their Client’s personal information is used, is the controller of any personal information we lawfully collect for our marketing purposes. However, we might be obligated to treat the following categories of client personal information as a controller in order to comply with our legal requirements and regulatory obligations:

  • Basic contact and personal information (including your name, date of birth, gender, and e-mail address).
  • Password and user name.
  • Information about sign-on given to outside parties (where a
  • Client accesses the Services through a third-party interface, such as a social media platform)
  • Details about membership and/or accounts
  • Our payment provider collects and processes payment information.
Collection of Health Information from Apple Health and Google Fit

BuddyPT utilizes functionalities provided by Apple Health (for iOS devices) and Google Fit (for Android devices) to access health and fitness data as authorized by our users. This may include, but is not limited to, information such as step counts, workout sessions, heart rate, calories burned, and other health-related data available through these platforms.

Purpose of Data Collection

The health information collected from Apple Health and Google Fit is used solely to enhance the user experience within BuddyPT. We provide this data to authorized trainers or fitness professionals to enable them to tailor and optimize workout plans, monitor progress, and provide personalized fitness guidance to our users.

User Control and Consent

Users have full control over the data shared from Apple Health or Google Fit and can choose which specific data types are accessible to BuddyPT. Access to health data is granted by users explicitly through their device settings and can be revoked at any time.

Data Security and Protection

We are committed to safeguarding the privacy and security of all health information collected. We employ industry-standard security measures to protect this data from unauthorized access, disclosure, alteration, or destruction.

Automatic Data-Collection Technologies

We may utilize automatic data collection tools to gather information about your location, device, browsing behaviors, and trends in addition to the details listed above about any users of our platform. This information may include:

  • Information about your visits to and activities on the Platform, including traffic information, location information, logs, and other communication data, the resources you access, and the Platform’s usage by you.
  • Information about your computer or device, including your IP address, operating system, browser type, mobile network information, location, time zone, and/or phone number, if applicable, as well as your internet connection.
  • Information related to files stored on your device, including metadata.

How We Protect Your Information

We have put in place safeguards to protect your personal data from unintentional loss, theft, use, alteration, and disclosure, in addition to preventing unauthorized access. We save all the data you give us on secure servers protected by firewalls. Using SSL technology, all payment transactions will be encrypted.

You are also responsible for the privacy and security of your data. You are in charge of maintaining the confidentiality of any passwords we have given you (or that you have chosen) in order to access particular portions of our Service. Please don’t tell anyone your password.

Despite our best efforts, we are unable to ensure the security of your personal information while it is being transmitted to or used on our Service. Personal information is sent at the sender’s own risk. By using any component of the Service, you agree to this risk. Any unauthorized use of our privacy settings or security features, as well as any harm caused, as a result, are not our responsibility.

We never have and never will ask for your credit card number, login details, or any other form of identification in an unsecured or unsolicited correspondence (such as e-mail).